Terms and Conditions of Hire
- Hire of equipment is on a daily basis with delivery to homes ideally between 8am and 12 noon and collection from 5pm but these times are fully negotiable.
- No cancellation fee is charged if the booking is cancelled before the equipment is erected but once erected payment must be made in full before the equipment is left in the charge of the hirer. No refund will be made even in the event of bad weather or unsuitability of hire after setting up.
- At all times the equipment is the property of Planet Bounce Bouncy Castle Hire and they reserve the right to collect the equipment at any time they feel necessary either in the event, or expectation, of poor weather or any other reason they produce.
- In the unlikely event that Planet Bounce Bouncy Castle Hire cannot deliver the equipment due to events beyond their control then they will not be held responsible for any liabilities that this may cause.
- Planet Bounce Castle Hire may cancel any booking at any time without prior notice. This would rarely happen but for severe weather conditions we must reserve this right.
- The adult hiring the equipment must supervise the inflatable at all times.
- Footwear, dangerous objects such as pens, buckles, purses etc. must be removed. Spectacles are better removed.
- Do not allow people to bounce on the front step.
- Do not allow people to climb or hang off the walls.
- No food, drink or smoking is allowed on the inflatable.
- No somersaults or other manoeuvres that may risk causing damage to the persons head / neck / back or any other part of any person's body are allowed on the inflatable.
- The supervisor should watch the inflatable constantly and any children playing in a dangerous manner must be dealt with and removed immediately.
- Larger children must be segregated from the smaller ones.
- The inflatable must not be overloaded and an adequate bouncing space must be available for each person whilst on the inflatable as not to cause contact to others whilst bouncing.
- The inflatable must not be deflated while in use and the anchor points must not be tampered with.
- Party poppers, hair dye, face paint, silly string, spray foam, washing up liquid and any other liquids must not be used on the inflatable. (These substances cause permanent damage to the inflatable and the cost of this damage may be charged to the hirer.)
- Any vandalism or wilful damage must be paid for in full by the hirer.
- The inflatable is not to be used by persons over 14, unless adult hire has been agreed by Planet Bounce Bouncy Castle Hire.
- The inflatable must be switched off if the wind rises to a dangerous level.
- The inflatable should be left on at all other times during the hire (even if it rains) unless prior arrangement has been made with Planet Bounce Bouncy Castle Hire.
- Planet Bounce Bouncy Castle Hire has full public liability insurance however this cover only exists when an employee of our company is present therefore we can take no responsibility or liability once the inflatable has been left in the supervision of the hirer. Planet Bounce Bouncy Castle Hire must also warn the hirer that if any accident occurs from the hirers neglect to supervision then the hirer will be responsible and not Planet Bounce Bouncy Castle Hire.
- In the unlikely event of a problem with the hired equipment during the hire period the hirer MUST NOT attempt to fix the problem unless it is minor i.e. the blower detaches from the castle. Instead the hirer should ring 07920 187170.
Cancellation Policy
In order to take advantage of our free cancellation an email must be sent to us either by replying to the order receipt or by using our contact us tab on the website. This policy is necessary to ensure we have a log of the cancellation request. If an email is not received and we turn up on the day then the full amount must be charged because the castle would have been secured to you and prevented others from hiring it.